Performance Measurement System from a "Conventional" Servicing Context to a Global Service Agreement - researchr publication authors

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Filippo Emanuele Ciarapica, Maurizio Bevilacqua. Performance Measurement System from a "Conventional" Servicing Context to a Global Service Agreement. In 14th International Conference on Intelligent Environments, IE 2018, Roma, Italy, June 25-28, 2018. pages 72-78, IEEE, 2018. [doi]

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