Roberta De Cicco, Serena Iacobucci, Antonio Aquino, Francesca Romana Alparone, Riccardo Palumbo. Understanding Users' Acceptance of Chatbots: An Extended TAM Approach. In Asbjørn Følstad, Theo B. Araujo, Symeon Papadopoulos, Effie L.-C. Law, Ewa Luger, Morten Goodwin, Petter Bae Brandtzaeg, editors, Chatbot Research and Design - 5th International Workshop, CONVERSATIONS 2021, Virtual Event, November 23-24, 2021, Revised Selected Papers. Volume 13171 of Lecture Notes in Computer Science, pages 3-22, Springer, 2021. [doi]
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