Roberta De Cicco, Susana Cristina Lima da Costa e Silva, Riccardo Palumbo. Should a Chatbot Disclose Itself? Implications for an Online Conversational Retailer. In Asbjørn Følstad, Theo B. Araujo, Symeon Papadopoulos, Effie L.-C. Law, Ewa Luger, Morten Goodwin, Petter Bae Brandtzaeg, editors, Chatbot Research and Design - 4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23-24, 2020, Revised Selected Papers. Volume 12604 of Lecture Notes in Computer Science, pages 3-15, Springer, 2020. [doi]
@inproceedings{CiccoSP20,
title = {Should a Chatbot Disclose Itself? Implications for an Online Conversational Retailer},
author = {Roberta De Cicco and Susana Cristina Lima da Costa e Silva and Riccardo Palumbo},
year = {2020},
doi = {10.1007/978-3-030-68288-0_1},
url = {https://doi.org/10.1007/978-3-030-68288-0_1},
researchr = {https://researchr.org/publication/CiccoSP20},
cites = {0},
citedby = {0},
pages = {3-15},
booktitle = {Chatbot Research and Design - 4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23-24, 2020, Revised Selected Papers},
editor = {Asbjørn Følstad and Theo B. Araujo and Symeon Papadopoulos and Effie L.-C. Law and Ewa Luger and Morten Goodwin and Petter Bae Brandtzaeg},
volume = {12604},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {978-3-030-68288-0},
}