Abstract is missing.
- Should a Chatbot Disclose Itself? Implications for an Online Conversational RetailerRoberta De Cicco, Susana Cristina Lima da Costa e Silva, Riccardo Palumbo. 3-15 [doi]
- Too Informal? How a Chatbot's Communication Style Affects Brand Attitude and Quality of InteractionChristine Liebrecht, Lena Sander, Charlotte van Hooijdonk. 16-31 [doi]
- User Perception of Text-Based Chatbot PersonalityElayne Ruane, Sinead Farrell, Anthony Ventresque. 32-47 [doi]
- The Ontological Classification of Conversational Agents - An Adaptation of Piaget's Equilibration TheoryKatrin Etzrodt. 48-63 [doi]
- Show, Don't Tell. Reflections on the Design of Multi-modal Conversational InterfacesPietro Crovari, Sara Pidò, Franca Garzotto, Stefano Ceri. 64-77 [doi]
- 36 Questions to Loving a Chatbot: Are People Willing to Self-disclose to a Chatbot?Emmelyn A. J. Croes, Marjolijn L. Antheunis. 81-95 [doi]
- "I'm Here for You": Can Social Chatbots Truly Support Their Users? A Literature ReviewMarloes M. C. van Wezel, Emmelyn A. J. Croes, Marjolijn L. Antheunis. 96-113 [doi]
- Grätzelbot: Social Companion Technology for Community Building among University FreshmenChristian Löw, Lukas Moshuber, Albert Rafetseder. 114-128 [doi]
- Heuristic Evaluation of COVID-19 ChatbotsSviatlana Höhn, Kerstin Bongard-Blanchy. 131-144 [doi]
- Go to Chapter X to Explore Interactive Narrative on Smart AssistantsLorenz Cuno Klopfenstein, Matteo Di Lorenzi. 145-157 [doi]
- Conversational Agents to Promote Children's Verbal Communication SkillsFabio Catania, Micol Spitale, Giulia Cosentino, Franca Garzotto. 158-172 [doi]
- More than FAQ! Chatbot Taxonomy for Business-to-Business Customer ServicesAntje Henriette Annette Janssen, Davinia Rodríguez Cardona, Michael H. Breitner. 175-189 [doi]
- Customer Service Chatbots: A Qualitative Interview Study into the Communication Journey of CustomersMargot J. van der Goot, Laura Hafkamp, Zoë Dankfort. 190-204 [doi]
- Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satisfaction Surveys?Knut Kvale, Eleonora Freddi, Stig Hodnebrog, Olav Alexander Sell, Asbjørn Følstad. 205-218 [doi]