Knut Kvale, Eleonora Freddi, Stig Hodnebrog, Olav Alexander Sell, Asbjørn Følstad. Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satisfaction Surveys?. In Asbjørn Følstad, Theo B. Araujo, Symeon Papadopoulos, Effie L.-C. Law, Ewa Luger, Morten Goodwin, Petter Bae Brandtzaeg, editors, Chatbot Research and Design - 4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23-24, 2020, Revised Selected Papers. Volume 12604 of Lecture Notes in Computer Science, pages 205-218, Springer, 2020. [doi]
Abstract is missing.