Marloes M. C. van Wezel, Emmelyn A. J. Croes, Marjolijn L. Antheunis. "I'm Here for You": Can Social Chatbots Truly Support Their Users? A Literature Review. In Asbjørn Følstad, Theo B. Araujo, Symeon Papadopoulos, Effie L.-C. Law, Ewa Luger, Morten Goodwin, Petter Bae Brandtzaeg, editors, Chatbot Research and Design - 4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23-24, 2020, Revised Selected Papers. Volume 12604 of Lecture Notes in Computer Science, pages 96-113, Springer, 2020. [doi]
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