Antonio Cicu. Process Quality Problems from the Point of View of the User and of the Purchaser of Software. In Paolo Nesi, editor, Objective Software Quality: Second Symposium on Software Quality Techniques and Acquisition Criteria, Florence, Italy, May 29-31, 1995, Proceedings. Volume 926 of Lecture Notes in Computer Science, pages 148-164, Springer, 1995.
Abstract is missing.