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SICTQUAL: A fuzzy linguistic multi-criteria model to assess the quality of service in the ICT sector from the user perspective

Andres Cid-López, Miguel J. Hornos, Ramón Alberto Carrasco, Enrique Herrera-Viedma. SICTQUAL: A fuzzy linguistic multi-criteria model to assess the quality of service in the ICT sector from the user perspective. Appl. Soft Comput., 37:897-910, 2015. [doi]

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