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Improving relationship management in universities with sentiment analysis and topic modeling of social media channels: learnings from UFPA

Douglas Cirqueira, Márcia Pinheiro, Thaís Braga, Antonio Jacob Jr., Olaf Reinhold, Rainer Alt, Ádamo L. de Santana. Improving relationship management in universities with sentiment analysis and topic modeling of social media channels: learnings from UFPA. In Amit P. Sheth, Axel Ngonga, Yin Wang, Elizabeth Chang, Dominik Slezak, Bogdan Franczyk, Rainer Alt, Xiaohui Tao, Rainer Unland, editors, Proceedings of the International Conference on Web Intelligence, Leipzig, Germany, August 23-26, 2017. pages 998-1005, ACM, 2017. [doi]

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