Researchr is a web site for finding, collecting, sharing, and reviewing scientific publications, for researchers by researchers.
Sign up for an account to create a profile with publication list, tag and review your related work, and share bibliographies with your co-authors.
Ben Clacy, Brian Jennings. Service Management: Driving the Future of IT. IEEE Computer, 40(5):98-100, 2007. [doi]
Abstract is missing.