Anne Cleven, Robert Winter, Felix Wortmann. Process Performance Management as a Basic Concept for Sustainable Business Process Management - Empirical Investigation and Research Agenda. In Michael zur Muehlen, Jianwen Su, editors, Business Process Management Workshops - BPM 2010 International Workshops and Education Track, Hoboken, NJ, USA, September 13-15, 2010, Revised Selected Papers. Volume 66 of Lecture Notes in Business Information Processing, pages 479-488, Springer, 2010. [doi]
Abstract is missing.