Yuval Cohen, João Reis, Marlene Amorim. Empirical Analysis of Call Center Load & Service Level for Shift Planning. In Maria Henriqueta Nóvoa, Monica Dragoicea, Niklas Kühl, editors, Exploring Service Science - 10th International Conference, IESS 2020, Porto, Portugal, February 5-7, 2020, Proceedings. Volume 377 of Lecture Notes in Business Information Processing, pages 79-91, Springer, 2020. [doi]
@inproceedings{CohenRA20,
title = {Empirical Analysis of Call Center Load & Service Level for Shift Planning},
author = {Yuval Cohen and João Reis and Marlene Amorim},
year = {2020},
doi = {10.1007/978-3-030-38724-2_6},
url = {https://doi.org/10.1007/978-3-030-38724-2_6},
researchr = {https://researchr.org/publication/CohenRA20},
cites = {0},
citedby = {0},
pages = {79-91},
booktitle = {Exploring Service Science - 10th International Conference, IESS 2020, Porto, Portugal, February 5-7, 2020, Proceedings},
editor = {Maria Henriqueta Nóvoa and Monica Dragoicea and Niklas Kühl},
volume = {377},
series = {Lecture Notes in Business Information Processing},
publisher = {Springer},
isbn = {978-3-030-38724-2},
}