Abstract is missing.
- Customer Experience Literature Analysis Based on BibliometryJorge Henrique O. Silva, Glauco Henrique de Sousa Mendes, Paulo A. Cauchick Miguel, Marlene Amorim. 3-20 [doi]
- On Finding the Voice of the Customer in the Digital Traces of the Michelin-Star Gastronomy Experience: Unveiling Insights for Service DesignJesús Alcoba, Susan Mostajo, Rowell Paras, Romano Angelico Ebron, Adela Balderas-Cejudo. 21-34 [doi]
- Quality and Efficiency Evaluation of Airlines ServicesAgnese Rapposelli, Stefano Za. 35-46 [doi]
- Reducing the Expectation-Performance Gap in EV Fast Charging by Managing Service PerformanceStephanie Halbrügge, Lars Wederhake, Linda Wolf. 47-61 [doi]
- Collaborative Recommendations with Deep Feed-Forward Networks: An Approach to Service PersonalizationGiovanni Luca Cascio Rizzo, Marco de Marco, Pasquale De Rosa, Luigi Laura. 65-78 [doi]
- Empirical Analysis of Call Center Load & Service Level for Shift PlanningYuval Cohen, João Reis, Marlene Amorim. 79-91 [doi]
- Enabling System-Oriented Service Delivery in Industrial Maintenance: A Meta-method for Predicting Industrial Costs of DowntimeClemens Wolff, Niklas Kühl, Gerhard Satzger. 92-106 [doi]
- Half-Empty or Half-Full? A Hybrid Approach to Predict Recycling Behavior of Consumers to Increase Reverse Vending Machine UptimeJannis Walk, Robin Hirt, Niklas Kühl, Erik R. Hersløv. 107-120 [doi]
- Predicting Market Basket Additions as a Way to Enhance Customer Service LevelsVera L. Miguéis, Ricardo Teixeira. 121-134 [doi]
- Artificial Intelligence Theory in Service ManagementJoão Reis, Paula Espírito Santo, Nuno Melão. 137-149 [doi]
- Conceptualizing the Role of Blockchain Technology in Digital Platform BusinessTim Schulze, Stefan Seebacher, Fabian Hunke. 150-163 [doi]
- Towards a Better Understanding of Smart Services - A Cross-Disciplinary InvestigationAna Kustrak Korper, Maren Purrmann, Kristina Heinonen, Werner Kunz. 164-173 [doi]
- Service Robots in the Hospitality Industry: An Exploratory Literature ReviewAna Rosete, Barbara Soares, Juliana Salvadorinho, João Reis, Marlene Amorim. 174-186 [doi]
- Understanding FinTech Ecosystem Evolution Through Service Innovation and Socio-technical System PerspectivePaola Castro, José Pedro Rodrigues, Jorge Grenha Teixeira. 187-201 [doi]
- Understanding the Impact of Artificial Intelligence on ServicesPedro Ferreira, Jorge Grenha Teixeira, Luís F. Teixeira. 202-213 [doi]
- Igniting the Spark: Overcoming Organizational Change Resistance to Advance Innovation Adoption - The Case of Data-Driven ServicesTobias Enders, Dominik Martin, Garish Gagan Sehgal, Ronny Schüritz. 217-230 [doi]
- Service Design for Business Process ReengineeringBianca Banica, Lia Patrício. 231-244 [doi]
- The SDCS Method: A New Service Design Method for Companies Undergoing a Servitization ProcessLaís Lima, Jorge Grenha Teixeira. 245-258 [doi]
- Understanding Service Design and Design Thinking Differences Between Research and Practice: An Empirical StudyAna Torres, Cátia Miranda. 259-272 [doi]
- Upgrading the Data2Action Framework: Results Deriving from Its Application in the Printing IndustryOliver Stoll, Shaun West, Mario Rapaccini, Cosimo Barbieri, Andrea Bonfanti, Andrea Gombac. 273-286 [doi]
- Tiers-Lieu for Services: An Exploratory Approach to Societal ProgressionJolita Ralyté, Michel Léonard. 289-303 [doi]
- A Service Ecosystem Ontology Perspective: SDG Implementation Mechanisms in Public SafetySalem Badawi, Sorin N. Ciolofan, Nabil Georges Badr, Monica Dragoicea. 304-318 [doi]
- Benchmarking the Metabolism of European Union Countries to Promote the Continuous Improvement of Service EcosystemsAna S. Camanho, Mafalda C. Silva, Isabel M. Horta, Flávia Barbosa. 319-333 [doi]
- Ten Years Exploring Service Science: Looking Back to Move ForwardJorge Grenha Teixeira, Vera L. Miguéis, Marta Campos Ferreira, Maria Henriqueta Nóvoa, João Falcão e Cunha. 334-346 [doi]
- The Digital Twin as a Service Enabler: From the Service Ecosystem to the Simulation ModelJürg Meierhofer, Shaun West, Mario Rapaccini, Cosimo Barbieri. 347-359 [doi]
- Is There a Relationship of Interdependence Between Resilience, Viability and Competitiveness? Ditron Ltd. Case-StudyLuca Carrubbo, Monica Dragoicea, Xhimi Hysa, Antonietta Megaro, Besjon Zenelaj. 363-376 [doi]
- Modelling Service Processes as Discrete Event Systems with ARTI-Type Holonic Control ArchitectureTheodor Borangiu, Virginia Ecaterina Oltean, Silviu Raileanu, Iulia Iacob, Silvia Anton, Florin Daniel Anton. 377-390 [doi]
- The Role of Error Management Culture and Leadership on Failures and Recovery in ServicesTeresa Proença, João F. Proença, Inês Teixeira. 391-398 [doi]