João Reis, Paula Espírito Santo, Nuno Melão. Artificial Intelligence Theory in Service Management. In Maria Henriqueta Nóvoa, Monica Dragoicea, Niklas Kühl, editors, Exploring Service Science - 10th International Conference, IESS 2020, Porto, Portugal, February 5-7, 2020, Proceedings. Volume 377 of Lecture Notes in Business Information Processing, pages 137-149, Springer, 2020. [doi]
Abstract is missing.