Agnese Rapposelli, Stefano Za. Quality and Efficiency Evaluation of Airlines Services. In Maria Henriqueta Nóvoa, Monica Dragoicea, Niklas Kühl, editors, Exploring Service Science - 10th International Conference, IESS 2020, Porto, Portugal, February 5-7, 2020, Proceedings. Volume 377 of Lecture Notes in Business Information Processing, pages 35-46, Springer, 2020. [doi]
Abstract is missing.