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Agentville: Supporting Situational Awareness and Motivation in Call Centres

Tommaso Colombino, Stefania Castellani, Antonietta Grasso, Jutta Willamowski. Agentville: Supporting Situational Awareness and Motivation in Call Centres. In Julie Dugdale, Cédric Masclet, Maria Antonietta Grasso, Jean-François Boujut, Parina Hassanaly, editors, From Research to Practice in the Design of Cooperative Systems: Results and Open Challenges, Proceedings of the 10th International Conference on the Design of Cooperative Systems, COOP 2012, Marseille, France, May 30 - 1 June, 2012. pages 291-307, Springer, 2012. [doi]

Authors

Tommaso Colombino

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Stefania Castellani

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Antonietta Grasso

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Jutta Willamowski

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