Tommaso Colombino, Stefania Castellani, Antonietta Grasso, Jutta Willamowski. Agentville: Supporting Situational Awareness and Motivation in Call Centres. In Julie Dugdale, Cédric Masclet, Maria Antonietta Grasso, Jean-François Boujut, Parina Hassanaly, editors, From Research to Practice in the Design of Cooperative Systems: Results and Open Challenges, Proceedings of the 10th International Conference on the Design of Cooperative Systems, COOP 2012, Marseille, France, May 30 - 1 June, 2012. pages 291-307, Springer, 2012. [doi]
@inproceedings{ColombinoCGW12,
title = {Agentville: Supporting Situational Awareness and Motivation in Call Centres},
author = {Tommaso Colombino and Stefania Castellani and Antonietta Grasso and Jutta Willamowski},
year = {2012},
doi = {10.1007/978-1-4471-4093-1_20},
url = {https://doi.org/10.1007/978-1-4471-4093-1_20},
researchr = {https://researchr.org/publication/ColombinoCGW12},
cites = {0},
citedby = {0},
pages = {291-307},
booktitle = {From Research to Practice in the Design of Cooperative Systems: Results and Open Challenges, Proceedings of the 10th International Conference on the Design of Cooperative Systems, COOP 2012, Marseille, France, May 30 - 1 June, 2012},
editor = {Julie Dugdale and Cédric Masclet and Maria Antonietta Grasso and Jean-François Boujut and Parina Hassanaly},
publisher = {Springer},
isbn = {978-1-4471-4093-1},
}