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The strategic impacts of Intelligent Automation for knowledge and service work: An interdisciplinary review

Crispin R. Coombs, Donald Hislop, Stanimira K. Taneva, Sarah Barnard. The strategic impacts of Intelligent Automation for knowledge and service work: An interdisciplinary review. J. Strategic Inf. Sys., 29(4):101600, 2020. [doi]

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