Vanessa A. Cooper, Sharman Lichtenstein, Ross Smith. Enabling Successful Web-based Information Technology Support for Enterprise Customers: A Service Provider Perspective of Stakeholder-based Issues. In 20th Bled eConference: eMergence: Merging and Emerging Technologies, Processes, and Institutions, Bled, Slovenia, June 3-6, 2007. pages 59, 2007. [doi]
@inproceedings{CooperLS07, title = {Enabling Successful Web-based Information Technology Support for Enterprise Customers: A Service Provider Perspective of Stakeholder-based Issues}, author = {Vanessa A. Cooper and Sharman Lichtenstein and Ross Smith}, year = {2007}, url = {http://aisel.aisnet.org/bled2007/59}, researchr = {https://researchr.org/publication/CooperLS07}, cites = {0}, citedby = {0}, pages = {59}, booktitle = {20th Bled eConference: eMergence: Merging and Emerging Technologies, Processes, and Institutions, Bled, Slovenia, June 3-6, 2007}, }