Vanessa A. Cooper, Sharman Lichtenstein, Ross Smith. Enabling Successful Web-based Information Technology Support for Enterprise Customers: A Service Provider Perspective of Stakeholder-based Issues. In 20th Bled eConference: eMergence: Merging and Emerging Technologies, Processes, and Institutions, Bled, Slovenia, June 3-6, 2007. pages 59, 2007. [doi]
Abstract is missing.