John R. Cordani, Kirk P. Nagel. Redefining user support: shifting paradigms instead of blame. In Proceedings of the 23rd Annual ACM SIGUCCS Conference on User Services: Winning the Networking Game, October 15-18, 1995, St. Louis, Missouri, USA. pages 73-76, ACM, 1995. [doi]
@inproceedings{CordaniN95,
title = {Redefining user support: shifting paradigms instead of blame},
author = {John R. Cordani and Kirk P. Nagel},
year = {1995},
doi = {10.1145/219894.223003},
url = {http://doi.acm.org/10.1145/219894.223003},
researchr = {https://researchr.org/publication/CordaniN95},
cites = {0},
citedby = {0},
pages = {73-76},
booktitle = {Proceedings of the 23rd Annual ACM SIGUCCS Conference on User Services: Winning the Networking Game, October 15-18, 1995, St. Louis, Missouri, USA},
publisher = {ACM},
isbn = {0-89791-704-9},
}