Carl Corea, Patrick Delfmann, Sabine Nagel. Towards Intelligent Chatbots for Customer Care - Practice-Based Requirements for a Research Agenda. In 53rd Hawaii International Conference on System Sciences, HICSS 2020, Maui, Hawaii, USA, January 7-10, 2020. pages 1-10, ScholarSpace, 2020. [doi]
Abstract is missing.