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Assisting the Assistant: A Cobot for Voice Customer Support

Mario Corrado, Vincenzo Giliberti, Manuel Gozzi, Vincenzo Lanzolla, Guido Vetere, Domenico Zurlo. Assisting the Assistant: A Cobot for Voice Customer Support. In Paul Lukowicz, Sven Mayer, Janin Koch, John Shawe-Taylor, Ilaria Tiddi, editors, HHAI 2023: Augmenting Human Intellect - Proceedings of the Second International Conference on Hybrid Human-Artificial Intelligence, June 26-30, 2023, Munich, Germany. Volume 368 of Frontiers in Artificial Intelligence and Applications, pages 330-339, IOS Press, 2023. [doi]

Authors

Mario Corrado

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Vincenzo Giliberti

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Manuel Gozzi

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Vincenzo Lanzolla

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Guido Vetere

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Domenico Zurlo

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