Mario Corrado, Vincenzo Giliberti, Manuel Gozzi, Vincenzo Lanzolla, Guido Vetere, Domenico Zurlo. Assisting the Assistant: A Cobot for Voice Customer Support. In Paul Lukowicz, Sven Mayer, Janin Koch, John Shawe-Taylor, Ilaria Tiddi, editors, HHAI 2023: Augmenting Human Intellect - Proceedings of the Second International Conference on Hybrid Human-Artificial Intelligence, June 26-30, 2023, Munich, Germany. Volume 368 of Frontiers in Artificial Intelligence and Applications, pages 330-339, IOS Press, 2023. [doi]
@inproceedings{CorradoGGLVZ23,
title = {Assisting the Assistant: A Cobot for Voice Customer Support},
author = {Mario Corrado and Vincenzo Giliberti and Manuel Gozzi and Vincenzo Lanzolla and Guido Vetere and Domenico Zurlo},
year = {2023},
doi = {10.3233/FAIA230096},
url = {https://doi.org/10.3233/FAIA230096},
researchr = {https://researchr.org/publication/CorradoGGLVZ23},
cites = {0},
citedby = {0},
pages = {330-339},
booktitle = {HHAI 2023: Augmenting Human Intellect - Proceedings of the Second International Conference on Hybrid Human-Artificial Intelligence, June 26-30, 2023, Munich, Germany},
editor = {Paul Lukowicz and Sven Mayer and Janin Koch and John Shawe-Taylor and Ilaria Tiddi},
volume = {368},
series = {Frontiers in Artificial Intelligence and Applications},
publisher = {IOS Press},
isbn = {978-1-64368-395-9},
}