Anacleto Correia, Fernando Brito e Abreu. Integrating IT Service Management within the Enterprise Architecture. In Kenneth Boness, João M. Fernandes, Jon G. Hall, Ricardo Jorge Machado, Roy Oberhauser, editors, The Fourth International Conference on Software Engineering Advances, ICSEA 2009, 20-25 September 2009, Porto, Portugal. pages 553-558, IEEE Computer Society, 2009. [doi]
Abstract is missing.