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Tony Coulson, Conrad Shayo, Lorne Olfman, C. E. Tapie Rohm Jr.. ERP training strategies: conceptual training and the formation of accurate mental models. In Munir Mandviwalla, Eileen M. Trauth, editors, Proceedings of the 2003 SIGMIS Conference on Computer Personnel Research: Freedom in Philadelphia - Leveraging Differences and Diversity in the IT Workforce, CPR 2003, Philadelphia, Pennsylvania, USA, April 10-12, 2003. pages 87-97, ACM, 2003. [doi]

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