Isaac G. Councill, Hakan Hacigümüs, Kenneth Johns, Jeffrey T. Kreulen, Tobin J. Lehman, James Rhodes, Ray Strong, Ruoyi Zhou. An analysis of a service system supporting IBM's global service delivery. In 2009 IEEE/INFORMS International Conference on Service Operations, Logistics and Informatics, SOLI 2009, Chicago, IL, USA, July 22-24, 2009. pages 317-322, IEEE, 2009. [doi]
@inproceedings{CouncillHJKLRSZ09,
title = {An analysis of a service system supporting IBM's global service delivery},
author = {Isaac G. Councill and Hakan Hacigümüs and Kenneth Johns and Jeffrey T. Kreulen and Tobin J. Lehman and James Rhodes and Ray Strong and Ruoyi Zhou},
year = {2009},
doi = {10.1109/SOLI.2009.5203952},
url = {https://doi.org/10.1109/SOLI.2009.5203952},
researchr = {https://researchr.org/publication/CouncillHJKLRSZ09},
cites = {0},
citedby = {0},
pages = {317-322},
booktitle = {2009 IEEE/INFORMS International Conference on Service Operations, Logistics and Informatics, SOLI 2009, Chicago, IL, USA, July 22-24, 2009},
publisher = {IEEE},
isbn = {978-1-4244-3541-8},
}