Immigrants' Perceptions Towards Using Generative AI Conversational Agents to Bridge Administrative Literacy

Ilaria Crivellari, Aya Rizk. Immigrants' Perceptions Towards Using Generative AI Conversational Agents to Bridge Administrative Literacy. In Ida Lindgren, Manuel Pedro Rodríguez Bolívar, Marijn Janssen, Euripidis N. Loukis, Francesco Mureddu, Panos Panagiotopoulos 0001, Gabriela Viale Pereira, Efthimios Tambouris, editors, Electronic Government - 24th IFIP WG 8.5 International Conference, EGOV 2025, Krems, Austria, August 31 - September 4, 2025, Proceedings. Volume 15944 of Lecture Notes in Computer Science, pages 133-149, Springer, 2025. [doi]

Abstract

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