Stefan Cronholm, Vince Bruno. Usability of IT-systems is more than interaction quality - The need of communication and business process criteria. In Susan Newell, Edgar A. Whitley, Nancy Pouloudi, Jonathan Wareham, Lars Mathiassen, editors, 17th European Conference on Information Systems, ECIS 2009, Verona, Italy, 2009. pages 255-266, 2009. [doi]
Abstract is missing.