Transforming a help desk from average to excellent - researchr publication bibtex

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Alison Cruess. Transforming a help desk from average to excellent. In SIGUCCS. pages 229-231, 2002. [doi]

@inproceedings{Cruess02,
  title = {Transforming a help desk from average to excellent},
  author = {Alison Cruess},
  year = {2002},
  doi = {10.1145/588646.588702},
  url = {http://doi.acm.org/10.1145/588646.588702},
  researchr = {https://researchr.org/publication/Cruess02},
  cites = {0},
  citedby = {0},
  pages = {229-231},
  booktitle = {SIGUCCS},
}

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