Impact of Task-Level Worker Specialization, Workload, and Product Personalization on Consumer Returns

Hailong Cui, Sampath Rajagopalan, Amy R. Ward. Impact of Task-Level Worker Specialization, Workload, and Product Personalization on Consumer Returns. Manufacturing & Service Operations Management, 23(2):346-366, 2021. [doi]

Authors

Hailong Cui

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Sampath Rajagopalan

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Amy R. Ward

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