Hailong Cui, Sampath Rajagopalan, Amy R. Ward. Impact of Task-Level Worker Specialization, Workload, and Product Personalization on Consumer Returns. Manufacturing & Service Operations Management, 23(2):346-366, 2021. [doi]
@article{CuiRW21,
title = {Impact of Task-Level Worker Specialization, Workload, and Product Personalization on Consumer Returns},
author = {Hailong Cui and Sampath Rajagopalan and Amy R. Ward},
year = {2021},
doi = {10.1287/msom.2019.0836},
url = {https://doi.org/10.1287/msom.2019.0836},
researchr = {https://researchr.org/publication/CuiRW21},
cites = {0},
citedby = {0},
journal = {Manufacturing & Service Operations Management},
volume = {23},
number = {2},
pages = {346-366},
}