Leon Cui, Tolga Tezcan. Approximations for Chat Service Systems Using Many-Server Diffusion Limits. Math. Oper. Res., 41(3):775-807, 2016. [doi]
@article{CuiT16,
title = {Approximations for Chat Service Systems Using Many-Server Diffusion Limits},
author = {Leon Cui and Tolga Tezcan},
year = {2016},
doi = {10.1287/moor.2015.0754},
url = {http://dx.doi.org/10.1287/moor.2015.0754},
researchr = {https://researchr.org/publication/CuiT16},
cites = {0},
citedby = {0},
journal = {Math. Oper. Res.},
volume = {41},
number = {3},
pages = {775-807},
}