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Viewing Publication 1 - 25 from 25

2021

Hospital Readmissions Reduction Program Does Not Provide the Right Incentives: Issues and RemediesKenan Arifoglu, Hang Ren, Tolga Tezcan. mansci, 67(4):2191-2210, 2021. [doi]

Proactive Customer Service: Operational Benefits and Economic FrictionsKraig Delana, Nicos Savva, Tolga Tezcan. msom, 23(1):70-87, 2021. [doi]

2019

When to Use Provider Triage in Emergency DepartmentsMichael F. Kamali, Tolga Tezcan, Ozlem Yildiz. mansci, 65(3):1003-1019, 2019. [doi]

Service Systems with Heterogeneous Customers: Investigating the Effect of Telemedicine on Chronic CareBalaraman Rajan, Tolga Tezcan, Abraham Seidmann. mansci, 65(3):1236-1267, 2019. [doi]

Can Yardstick Competition Reduce Waiting Times?Nicos Savva, Tolga Tezcan, Ozlem Yildiz. mansci, 65(7):3196-3215, 2019. [doi]

2016

Approximations for Chat Service Systems Using Many-Server Diffusion LimitsLeon Cui, Tolga Tezcan. mor, 41(3):775-807, 2016. [doi]

2015

Optimal sampling strategies in the coupon collector's problem with unknown population sizeGregory Dobson, Tolga Tezcan. anor, 233(1):77-99, 2015. [doi]

2014

The Complex Nature of Migration at a Conceptual Level: An Overlook of the Internal Migration Experience of Gebze Through Fuzzy Cognitive Mapping MethodTolga Tezcan. In Elpiniki I. Papageorgiou, editor, Fuzzy Cognitive Maps for Applied Sciences and Engineering - From Fundamentals to Extensions and Learning Algorithms. Volume 54 of Intelligent Systems Reference Library, pages 319-354, Springer, 2014. [doi]

Routing and Staffing in Customer Service Chat Systems with Impatient CustomersTolga Tezcan, Jiheng Zhang. ior, 62(4):943-956, 2014. [doi]

2013

Optimal Workflow Decisions for Investigators in Systems with InterruptionsGregory Dobson, Tolga Tezcan, Vera Tilson. mansci, 59(5):1125-1141, 2013. [doi]

Determining the Optimal Configuration of Hospital Inpatient Rooms in the Presence of Isolation PatientsEdieal J. Pinker, Tolga Tezcan. ior, 61(6):1259-1276, 2013. [doi]

Stability analysis of N-model systems under a static priority ruleTolga Tezcan. questa, 73(3):235-259, 2013. [doi]

2012

GI Queue in Heavy TrafficJosh Reed, Tolga Tezcan. ior, 60(4):981-995, 2012. [doi]

Asymptotically optimal control of many-server heterogeneous service systems with $H_{2}^{*}$ service timesTolga Tezcan. questa, 71(4):445-467, 2012. [doi]

Robust Design and Control of Call Centers with Flexible Interactive Voice Response SystemsTolga Tezcan, Banafsheh Behzad. msom, 14(3):386-401, 2012. [doi]

2011

Stability analysis of parallel server systems under longest queue firstGolshid Baharian, Tolga Tezcan. mmor, 74(2):257-279, 2011. [doi]

State Space Collapse in Many-Server Diffusion Limits of Parallel Server SystemsJ. G. Dai, Tolga Tezcan. mor, 36(2):271-320, 2011. [doi]

Shadow-Routing Based Control of Flexible Multiserver Pools in OverloadAlexander L. Stolyar, Tolga Tezcan. ior, 59(6):1427-1444, 2011. [doi]

2010

Staffing Call Centers with Uncertain Demand Forecasts: A Chance-Constrained Optimization ApproachItai Gurvich, James Luedtke, Tolga Tezcan. mansci, 56(7):1093-1115, 2010. [doi]

Control of systems with flexible multi-server pools: a shadow routing approachAlexander L. Stolyar, Tolga Tezcan. questa, 66(1):1-51, 2010. [doi]

Dynamic Control of ::::N::::-Systems with Many Servers: Asymptotic Optimality of a Static Priority Policy in Heavy TrafficTolga Tezcan, J. G. Dai. ior, 58(1):94-110, 2010. [doi]

2009

Instability of FIFO in a simple queueing system with arbitrarily low loadsTolga Tezcan. orl, 37(5):312-316, 2009. [doi]

2008

Optimal control of parallel server systems with many servers in heavy trafficJ. G. Dai, Tolga Tezcan. questa, 59(2):95-134, 2008. [doi]

Optimal Control of Distributed Parallel Server Systems Under the Halfin and Whitt RegimeTolga Tezcan. mor, 33(1):51-90, 2008. [doi]

2002

General applications 1: a simulation architecture with distributed controllers for cell-based manufacturing systemsHansoo Kim, SugJe Sohn, Ying Wang, Tolga Tezcan, Leon F. McGinnis, Chen Zhou. wsc 2002: 1995-2002 [doi]

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