Researchr is a web site for finding, collecting, sharing, and reviewing scientific publications, for researchers by researchers.
Sign up for an account to create a profile with publication list, tag and review your related work, and share bibliographies with your co-authors.
Kraig Delana, Nicos Savva, Tolga Tezcan. Proactive Customer Service: Operational Benefits and Economic Frictions. Manufacturing & Service Operations Management, 23(1):70-87, 2021. [doi]
Abstract is missing.