Kraig Delana, Nicos Savva, Tolga Tezcan. Proactive Customer Service: Operational Benefits and Economic Frictions. Manufacturing & Service Operations Management, 23(1):70-87, 2021. [doi]
@article{DelanaST21,
title = {Proactive Customer Service: Operational Benefits and Economic Frictions},
author = {Kraig Delana and Nicos Savva and Tolga Tezcan},
year = {2021},
doi = {10.1287/msom.2019.0811},
url = {https://doi.org/10.1287/msom.2019.0811},
researchr = {https://researchr.org/publication/DelanaST21},
cites = {0},
citedby = {0},
journal = {Manufacturing & Service Operations Management},
volume = {23},
number = {1},
pages = {70-87},
}