Kraig Delana, Nicos Savva, Tolga Tezcan. Proactive Customer Service: Operational Benefits and Economic Frictions. Manufacturing & Service Operations Management, 23(1):70-87, 2021. [doi]
@article{DelanaST21, title = {Proactive Customer Service: Operational Benefits and Economic Frictions}, author = {Kraig Delana and Nicos Savva and Tolga Tezcan}, year = {2021}, doi = {10.1287/msom.2019.0811}, url = {https://doi.org/10.1287/msom.2019.0811}, researchr = {https://researchr.org/publication/DelanaST21}, cites = {0}, citedby = {0}, journal = {Manufacturing & Service Operations Management}, volume = {23}, number = {1}, pages = {70-87}, }