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Antecedents and Consequents of Service Consumption Experience in Electronic Mediated Environment - Empirical Evidence from Electronic Service Industry in China

Hua Dai, Al F. Salam. Antecedents and Consequents of Service Consumption Experience in Electronic Mediated Environment - Empirical Evidence from Electronic Service Industry in China. In Juliang Zhang, Xuewei Li, Zhenji Zhang, Runtong Zhang, editors, LISS 2011 - Proceedings of the 1st International Conference on Logistics, Informatics and Service Science, Volume 1, Beijing, China, 8 - 11 June, 2011. pages 154-159, SciTePress, 2011.

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