Hercules Dalianis, Jonas Sjöbergh, Eriks Sneiders. Comparing Manual Text Patterns and Machine Learning for Classification of E-Mails for Automatic Answering by a Government Agency. In Alexander F. Gelbukh, editor, Computational Linguistics and Intelligent Text Processing - 12th International Conference, CICLing 2011, Tokyo, Japan, February 20-26, 2011. Proceedings, Part II. Volume 6609 of Lecture Notes in Computer Science, pages 234-243, Springer, 2011. [doi]
Abstract is missing.