Searching for help vs. having it handed to you: the relative advantages of index-accessed help and context-sensitive help

Rita L. Danielsen, A. Brady Farrand, Susan J. Wolfe. Searching for help vs. having it handed to you: the relative advantages of index-accessed help and context-sensitive help. In Stacey Ashlund, Kevin Mullet, Austin Henderson, Erik Hollnagel, Ted N. White, editors, Human-Computer Interaction, INTERACT 93, IFIP TC13 International Conference on Human-Computer Interaction, 24-29 April 1993, Amsterdam, The Netherlands, jointly organised with ACM Conference on Human Aspects in Computing Systems CHI 93, Adjunct Proceedi. pages 147-148, ACM, 1993. [doi]

@inproceedings{DanielsenFW93,
  title = {Searching for help vs. having it handed to you: the relative advantages of index-accessed help and context-sensitive help},
  author = {Rita L. Danielsen and A. Brady Farrand and Susan J. Wolfe},
  year = {1993},
  doi = {10.1145/259964.260156},
  url = {http://doi.acm.org/10.1145/259964.260156},
  tags = {context-aware},
  researchr = {https://researchr.org/publication/DanielsenFW93},
  cites = {0},
  citedby = {0},
  pages = {147-148},
  booktitle = {Human-Computer Interaction, INTERACT  93, IFIP TC13 International  Conference on Human-Computer Interaction, 24-29 April 1993, Amsterdam, The Netherlands, jointly organised with ACM Conference on Human Aspects in Computing Systems CHI 93, Adjunct Proceedi},
  editor = {Stacey Ashlund and Kevin Mullet and Austin Henderson and Erik Hollnagel and Ted N. White},
  publisher = {ACM},
  isbn = {0-89791-574-7},
}