Pavlos Delias. A positive deviance approach to eliminate wastes in business processes: The case of a public organization. Industrial Management and Data Systems, 117(7):1323-1339, 2017. [doi]
@article{Delias17,
title = {A positive deviance approach to eliminate wastes in business processes: The case of a public organization},
author = {Pavlos Delias},
year = {2017},
doi = {10.1108/IMDS-09-2016-0393},
url = {https://doi.org/10.1108/IMDS-09-2016-0393},
researchr = {https://researchr.org/publication/Delias17},
cites = {0},
citedby = {0},
journal = {Industrial Management and Data Systems},
volume = {117},
number = {7},
pages = {1323-1339},
}