Researchr is a web site for finding, collecting, sharing, and reviewing scientific publications, for researchers by researchers.
Sign up for an account to create a profile with publication list, tag and review your related work, and share bibliographies with your co-authors.
Peter J. Denning, Robert Dunham. The missing customer. Communications of the ACM, 46(3):19-23, 2003. [doi]
Abstract is missing.