Robert Dent. Macmillan Distribution: Going for ISO 9000. In Peter Lloyd, Roger Whitehead, editors, Transforming Organisations Through Groupware - Lotus Notes in Action. pages 138-143, Springer, 1996. [doi]
@incollection{Dent96,
title = {Macmillan Distribution: Going for ISO 9000},
author = {Robert Dent},
year = {1996},
doi = {10.1007/978-1-4471-3052-9_17},
url = {https://doi.org/10.1007/978-1-4471-3052-9_17},
researchr = {https://researchr.org/publication/Dent96},
cites = {0},
citedby = {0},
pages = {138-143},
booktitle = {Transforming Organisations Through Groupware - Lotus Notes in Action},
editor = {Peter Lloyd and Roger Whitehead},
publisher = {Springer},
isbn = {978-3-540-19961-8},
}