Kanti Desiraju, Anupriya Khan. Enhancing Customer Support Services in Banking Using Generative AI. In Sujeet Kumar Sharma, Yogesh K. Dwivedi, Bhimaraya A. Metri, Banita Lal, Amany R. Elbanna, editors, Transfer, Diffusion and Adoption of Next-Generation Digital Technologies - IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2023, Nagpur, India, December 15-16, 2023, Proceedings, Part II. Volume 698 of IFIP Advances in Information and Communication Technology, pages 288-295, Springer, 2022. [doi]
Abstract is missing.