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A social analytics platform for smarter commerce solutions

Michael Desmond, H. L. Guo, F. F. Heath, S. Bao, E. Khabiri, Sophia Krasikov, Natwar Modani, Seema Nagar, M. Ohno, H. Srinivasan, H. Takeuchi, R. Vaculin, S. W. Zhao, T. Hamid. A social analytics platform for smarter commerce solutions. IBM Journal of Research and Development, 58(5/6), 2014. [doi]

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