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- K. Ponnalagu. Ontology-driven root-cause analytics for user-reported symptoms in managed IT systems. IBM Journal of Research and Development, 61(1):5, 2017.
- Pankaj Dhoolia, P. Chugh, P. Costa, Neelamadhav Gantayat, M. Gupta, N. Kambhatla, R. Kumar, S. Mani, P. Mitra, C. Rogerson, M. Saxena. A cognitive system for business and technical support: A case study. IBM Journal of Research and Development, 61(1):7, 2017.
- Shivali Agarwal, Vishalaksh Aggarwal, Arjun R. Akula, Gargi Banerjee Dasgupta, Giriprasad Sridhara. Automatic problem extraction and analysis from unstructured text in IT tickets. IBM Journal of Research and Development, 61(1):4, 2017.
- Yu Deng, Kaoutar El Maghraoui, T. D. Griffin, V. Agarwal, S. G. Tamilselvam, R. D. Sharnagat, T. H. Alexander, N. E. Gómez, C. M. Cramer, A. Bivens, Divyesh Jadav, Z. M. Valli-Hasham, K. Wahlmeier. Advanced search system for IT support services. IBM Journal of Research and Development, 61(1):3, 2017.