Jan-Helge Deutscher, Carsten Felden. Model Concept to Determine the Optimal Maturity of IT Service Management Processes. In Huaikou Miao, Gongzhu Hu, editors, 8th IEEE/ACIS International Conference on Computer and Information Science, IEEE/ACIS ICIS 2009, June 1-3, 2009, Shanghai, China. pages 543-548, IEEE Computer Society, 2009. [doi]
Abstract is missing.