Paul Raj Devadoss, Mike W. Chiasson. Complicating Utopian and Dystopian Views of Automation: An Investigation of the Work and Knowledge Involved in the Call Center Offshoring Industry in India. In Michael Barrett, Elizabeth J. Davidson, Catherine A. Middleton, Janice I. DeGross, editors, Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century - IFIP TC8 WG8.2 International Working Conference August 10-13, 2008, Toronto, Ontario, Canada. Volume 267 of IFIP Advances in Information and Communication Technology, pages 331-339, Springer, 2008. [doi]
Abstract is missing.