Bidit Lal Dey, Wafi Al-Karaghouli, Stanimir Minov, Mujahid Mohiuddin Babu, Angela Ayios, Syed Sardar Mahammad, Ben Binsardi. The Role of Speed on Customer Satisfaction and Switching Intention: A Study of the UK Mobile Telecom Market. IS Management, 37(1):2-15, 2020. [doi]
@article{DeyAMBAMB20,
title = {The Role of Speed on Customer Satisfaction and Switching Intention: A Study of the UK Mobile Telecom Market},
author = {Bidit Lal Dey and Wafi Al-Karaghouli and Stanimir Minov and Mujahid Mohiuddin Babu and Angela Ayios and Syed Sardar Mahammad and Ben Binsardi},
year = {2020},
doi = {10.1080/10580530.2020.1696526},
url = {https://doi.org/10.1080/10580530.2020.1696526},
researchr = {https://researchr.org/publication/DeyAMBAMB20},
cites = {0},
citedby = {0},
journal = {IS Management},
volume = {37},
number = {1},
pages = {2-15},
}