Bidit Lal Dey, Wafi Al-Karaghouli, Stanimir Minov, Mujahid Mohiuddin Babu, Angela Ayios, Syed Sardar Mahammad, Ben Binsardi. The Role of Speed on Customer Satisfaction and Switching Intention: A Study of the UK Mobile Telecom Market. IS Management, 37(1):2-15, 2020. [doi]
Abstract is missing.