Yixin Diao, Aliza Heching, David M. Northcutt, George Stark. Modeling a complex global service delivery system. In S. Jain, Roy R. Creasey Jr., Jan Himmelspach, K. Preston White, Michael C. Fu, editors, Winter Simulation Conference 2011, WSC'11, Phoenix, AZ, USA, December 11-14, 2011. pages 690-702, WSC, 2011. [doi]
Abstract is missing.